Policy review: This local version adapts the previously maintained TIDONG terms for the current registration and marketplace. The platform owner should review and approve its legal content and the effective date before public deployment.
1. Platform operator and trademark
TIDONG® is operated by TIDONG MARKETING PRIVATE LIMITED. The platform owner identifies TIDONG® as a registered trademark (2024). Use of the TIDONG name, logo and platform materials without authorization is not permitted.
2. Platform scope and availability
TIDONG provides digital services connecting customers, registered vendors and other approved participants. Businesses and outlets may offer catalogues, restaurant menus, orders, delivery or other services according to the capabilities enabled on the platform. Features described in historical documentation are not necessarily available on this version of the website.
3. Registration and account conduct
Users must provide accurate information, maintain the confidentiality of their account credentials and use only their own authorized account. Account types have different permissions. Registering an account does not automatically approve a vendor business, a delivery partner or a professional for operational access.
4. Vendor and service-provider duties
Independent vendors are responsible for their business registration details, relevant licences and permits, product descriptions, pricing, taxes, stock and the goods or services they provide, subject to applicable law. Each outlet may have its own operational settings. A vendor account is separate from the businesses and outlets created under it.
5. Orders, payments and delivery
Available payment methods and applicable charges should be presented at the time of an order. Some orders may be fulfilled by third-party vendors or delivery partners. Any online payment, cash on delivery, cancellation, return or refund is subject to the relevant order terms, applicable policies and consumer protection laws. The availability of a payment method does not itself guarantee that it is enabled for a particular order.
6. Cancellations and refunds
Product- and service-specific cancellation or refund conditions may be shown during the transaction. Nothing in these terms is intended to remove rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
7. Security and acceptable use
Do not submit fraudulent transactions, impersonate others, attempt unauthorized access, interfere with security features, introduce malicious code, or scrape confidential platform information. Activity may be restricted where necessary to protect users, businesses and the platform, subject to applicable law.
8. Privacy and communications
Account and contact information may be used to provide the services requested, to send account verification and password reset messages, and for security and support purposes. Further details should be provided in the platform’s published privacy policy. Users should not provide passwords, one-time codes or confidential credentials to another person.
9. Service changes and responsibility
The platform may update or suspend features when necessary for maintenance, compliance or security. Information about a service should not be understood as a guarantee of continuous availability. Liability and dispute-resolution terms are subject to the laws that apply to the transaction and to non-waivable statutory rights.
10. Applicable law and language
These terms are intended for services operated in India and should be interpreted consistently with applicable Indian law. The prior TIDONG agreement identifies Agra, Uttar Pradesh as its preferred jurisdiction; the enforceability of any forum selection is subject to applicable law and statutory rights. English is the reference language where translations differ.
11. Updates and contact
The platform may publish updated policies and effective dates. For assistance, use the official contact methods published on the TIDONG website.
Content adapted from the archived TIDONG Terms of Service (legacy effective date: 2 September 2026). This text requires platform-owner/legal review before production activation.